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Our Ethos

Our Ethos
 

1. To CREATE Incredible, often Edible, Travel Experiences


During 30 years of running tours I have done everything from super high-end private luxury tours to a season of providing cheap tours to a large and very successful budget travel company. Early on I learned two things. One: I like to keep it real. I don't want to deal with people who are going to get bent out of shape because their towels are not fluffy enough and they want Bulgari toiletries in their room. Two: I don’t want to do budget travel, because that is not how I like to travel. The need to cut corners everywhere all the time means that you miss out on so much that Europe has to offer.

So, we have gone for the upper middle market segment, which keeps everyone happy and comfortable (including yours truly), and gives us enough of a budget to create interesting and sensorially rewarding travel experiences. That is how I like to travel. Great hikes during the day with at least a couple of "WOW" moments and then a nice (sometimes REALLY nice) place to stay followed by an excellent dinner in jovial company. We love the great outdoors, but also the pleasures of great food and wine. We combine the two to create for you “Incredible, often Edible, Travel Experiences.”

2. Do the Right Thing

Secondly, but importantly, and at the risk of sounding boringly earnest, we have a very simple Mantra/Ethos at the core of our business which is “Do the Right Thing”. It underpins everything that we do. It might sound a little commonplace but it is actually very helpful and gives us direction, especially when it comes to customer service.

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Need Assistance?


1-877-315-9053

Toll free Canada & USA
please note this will ring through to our office in New Zealand and will be answered between 9 a.m. and 6 p.m. New Zealand time.

(+64) 021 0711972

New Zealand

(+39) 0577 749198

Italian operations office
You can also leave a message, but communication by email is more reliable because during the season we are often on tour, and not in the office.




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Customer support

info@customwalks.com
Contact us by email

1-877-315-9053
Toll free Canada & USA 

(+64) 021 0711972
New Zealand

(+39) 0577 749198
Italian operations office

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