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Here is some information about our terms and conditions that you will find in our Tour Agreement/Contract. The same terms and conditions will prevail for most of our tours, the exception being for our boat-based tours where we charter a boat for the tour. To secure the boat we must make a 50% non-refundable deposit with the result that we need to request a more substantial non-refundable deposit from you.

Our mantra is to do the right thing for all concerned so we have tried to create terms and conditions that are reasonable and acceptable to all. Please do not hesitate to contact us if you have any suggestions, questions, or concerns. We are always open to a reasonable discussion.

CONFIRMATION: Your participation in the tour is confirmed upon receipt of a signed Tour Agreement/Contract and the deposit. 

DEPOSIT: We normally request a €200 per person non-refundable deposit to reserve your place on a tour.

FINAL PAYAMENT is requested 90 days before departure.

PAYMENT can be made by international bank transfer, or by credit card (VISA or MasterCard) through our secure online portal hosted by Windcave. New Zealand residents can pay the equivalent in New Zealand Dollars via bank transfer.

Cancelling tour participation by the client: If you decide to cancel your tour, the following fees apply at the time (prior to departure) we receive written notice of your cancellation.

More than 90 days before departure                    loss of deposit, or transfer of deposit towards future travel with us

Between 60 and 89 days before departure         33% of the trip price per person, or transfer of tour payment towards future travel with us

Between 31 and 59 days before departure         50% of the trip price per person, or transfer of tour payment towards future travel with us

Between 15 and 30 days before departure         75% of the trip price per person, or transfer of tour payment towards future travel with us

Between 0 and 15 days before departure          100% of the trip price per person.or transfer of tour payment towards future travel with us less 20% of the tour price.

After tour commencement – no refund available.

Cancellation resulting from Covid 19 travel restrictions: 

In the event that the tour is cancelled because of travel restrictions imposed by the Government of the country where we are to run the tour or the European Union related to Covid 19 then the tour shall be postponed to a later date, or you can transfer your booking to any of our tours (ScooterBella, Customwalks, or Mondo Bike Tours) in the next five years.
 

In the event that the tour is cancelled because of travel restrictions imposed by the clients home Government (i.e., the United States, Canada, Australia, New Zealand) that makes it impossible* for the clients to travel from, or back to their home country, then the tour shall be postponed to a later date or you can transfer your booking to any of our tours (ScooterBella, Customwalks, or Mondo Bike Tours) in the next five years. * This includes the requirement to isolate or quarantine for a period exceeding 5 days.

GUARANTEED DEPARTURES AND SMALL GROUP POLICY:  Our policy varies so please see the "Guaranteed Departures" tab for specific details.





Need Assistance?


1-877-315-9053

Toll free Canada & USA
please note this will ring through to our office in New Zealand and will be answered between 9 a.m. and 6 p.m. New Zealand time.

(+64) 021 0711972

New Zealand

(+39) 0577 749198

Italian operations office
You can also leave a message, but communication by email is more reliable because during the season we are often on tour, and not in the office.




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Customwalks Ltd
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Customer support

info@customwalks.com
Contact us by email

1-877-315-9053
Toll free Canada & USA 

(+64) 021 0711972
New Zealand

(+39) 0577 749198
Italian operations office

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