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Here is some information about our terms and conditions that you will find in our Tour Agreement/Contract. The same terms and conditions will prevail for most of our tours, the exception being for our boat-based tours where we charter a boat for the tour. To secure the boat we must make a 50% non-refundable deposit with the result that we need to request a more substantial non-refundable deposit from you. When you request a reservation we will send you a complete booking contract.

Our mantra is to do the right thing for all concerned so we have tried to create terms and conditions that are reasonable and acceptable to all. Please do not hesitate to contact us if you have any suggestions, questions, or concerns. We are always open to a reasonable discussion.

DEPOSIT: We normally request a €200 per person non-refundable deposit to reserve your place on a tour.

FINAL PAYAMENT is requested 90 days before departure.

PAYMENT can be made by international bank transfer, or by credit card (VISA or MasterCard) through our secure online portal hosted by Windcave. New Zealand residents can pay the equivalent in New Zealand Dollars via bank transfer.

Cancelling tour participation by the client: If you decide to cancel your tour, the following fees apply at the time (prior to departure) we receive written notice of your cancellation.

More than 90 days before departure                    loss of deposit, or transfer of deposit towards future travel with us

Between 60 and 89 days before departure         33% of the trip price per person, or transfer of tour payment towards future travel with us

Between 31 and 59 days before departure         50% of the trip price per person, or transfer of tour payment towards future travel with us

Between 15 and 30 days before departure         75% of the trip price per person, or transfer of tour payment towards future travel with us

Between 0 and 15 days before departure          100% of the trip price per person.or transfer of tour payment towards future travel with us less 20% of the tour price.

After tour commencement – no refund available.

Cancellation resulting from Force Majeur: If you have booked a tour that is cancelled due to Force Majeure you will receive a credit of 100% of monies paid to use towards an alternative tour with a departure date in the current or next calendar year. This travel credit will be automatically applied to your booking.

Our trips are guaranteed to depart once they have a minimum group size booked (usually four people, sometimes even for just two people). Speranza Travel Ltd. reserves the right to cancel any trip for any reason, but will rarely cancel a tour less than 90 days before departure except for Force Majeure, unusual or unforeseen circumstances outside our control. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events make it impossible for us to operate the planned itinerary.

When a tour is cancelled by Speranza Travel Ltd. before the agreed date of departure for any reason other than Force Majeure or the fault of the Client, the Client can either:

a) Take a substitute tour if Speranza is able and willing to offer such a substitute. If the tour is more expensive than the original tour, then the Client will pay the difference, if the tour is less expensive than the original, Speranza Travel Ltd will refund the difference, or

b) Receive a full refund of all monies paid under the contract as soon as possible.

Speranza Travel Ltd is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc.

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GUARANTEED DEPARTURES AND SMALL GROUP POLICY:  Our policy varies so please see the "Guaranteed Departures" tab for specific details.





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Customer support

info@customwalks.com
Contact us by email. All inquiries.

(+64) 021 0711972

General information and sales, New Zealand. Contact us by calling or leaving a message on Whatsapp

(+39) 348 564 0934

Italian Branch office
Contact us by calling or leaving a message on:

Whatsapp / Telegram / Signal




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Customwalks Ltd
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Customer support

info@customwalks.com
Contact us by email. All inquiries

(+64) 021 0711972
General information and sales, New Zealand. Contact us by calling or leaving a message on Whatsapp. 

(+39) 348 564 0934
Italian Branch Office. Contact us by calling or leaving a message on:

Whatsapp / Telegram / Signal
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