Our Experience

Brett Naisby, company founder and general-manager has 33 years of developing and leading tours on six different continents.

 Three decades of business in an ever-changing and almost always challenging business environment. Think 9/11, SARS, Bird Flu, Swine Flu, Gulf Wars 1 and 2, foreign currency fluctuations, Christchurch Earthquake, and Covid 19. We endure and prosper.

What does this mean for you? It means that:

A) The itinerary is simply going to work, which maximizes your enjoyment. The walks are going to be beautiful, and not too long, and not too short, and with lots of variety. The day’s timing will be right. The transfers won’t be too long, you’ll get to lunch just when you are getting hungry, and there will be a loo stop just at the right moment! The accommodations will be the best that can be found in the area, and they will all have been personally checked out beforehand for their location, cleanliness, and noise levels. The restaurants have been carefully selected, right down to the tables we want. Getting a tour right is about the details as well as the “Wow” moments that we create for you.

B) Your guides are going to be the best. After thirty three years of personally guiding tours owner and general manager Brett Naisby has worked with guides from all over the world and he knows how to choose the right people to lead our tours.

C) Customwalks has partnered with all types of fabulous people, from Tuareg nomads in Algeria to Michelin starred chefs in France. Again, we know how to pick the right people to provide you with amazing experiences during your time on tour.

D) With our many years of experience we know that you have to plan for disruptions, so there is always a plan B through Z. When something unforseeable happens, we know how to come up with an alternative on the fly.

E) The company is financially robust. 9/11 taught us early on that variables beyond our control would impinge on the business and therefore we have always maintained significant cash reserves to endure even a total shut down, as happened during the pandemic. The point is, you can have peace of mind booking with us. 

F) All of us at Customwalks have dedicated much of our professional lives to creating incredible travel experiences with wonderful people in some of the planet’s most stunning places. It is what we do.

Need Assistance?

Customer support

Contact us by email. All inquiries.

(+39) 0577 169 8006

General information, sales, and tour details during Italian Office hours.

(+39) 348 564 0934

You can contact us at this number via WhatsApp.

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Customer support

Contact us by email. All inquiries

(+39) 0577 169 8006
Office hours: Monday to Friday. 09:00 to 18:00 Italian time. Please only call within those hours unless urgent.

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